Create3D.io is an AI 3D creation platform that helps users create, preview, refine, convert, repair, texture, render, and download 3D models through online tools such as Text to 3D, Image to 3D, Multiview to 3D, 3D model conversion, AI 3D texture generation, 3D model repair, remeshing, volume calculation, and related 3D asset workflows.

1 Overview

At Create3D.io, we care about protecting user privacy while giving creators, designers, developers, game artists, 3D printing users, e-commerce teams, and product builders a fast way to create 3D models with AI.

This Policy applies to all Create3D.io services that link to this page, including but not limited to: Text to 3D generation, Image to 3D generation, Multiview to 3D generation, 3D model preview, 3D model converter, AI 3D texture generator, 3D model repair tools, remeshing tools, 3D render tools, 3D animation tools, volume calculation tools, commercial license downloads, subscription features, customer support, and account management.

This Policy is written for a global online SaaS service and may apply to users in the United States, the European Economic Area (EEA), the United Kingdom, and other regions. Depending on where you live, local privacy laws may give you additional rights, which are described below.

This Privacy Policy should be read together with the Create3D.io Terms of Service, Refund Policy, and Commercial License terms.

2 Who We Are

Create3D.io operates the Create3D website and related AI 3D services. For the purposes of applicable privacy laws, Create3D.io acts as the controller of personal information collected through our Services, except where we process information on behalf of another party as a processor, service provider, or contractor.

Operator

Create3D.io

Website

https://www.create3d.io

Privacy Contact

[email protected]

Postal Address

Available on request via the email above.

For payment, legal, tax, app review, or platform compliance purposes, Create3D.io provides additional legal entity information, including full registered business details, to the relevant payment providers, app stores, regulators, and authorities where required, and to users on verified request.

3 Information We Collect

We collect different types of information depending on how you use Create3D.io.

Account Information

When you create an account or log in, we may collect your email address, name or display name, account ID, login method, subscription status, credit balance, plan type, and account activity. We use this information to create your account, keep your account secure, manage access to paid features, provide support, and maintain your generation history where available.

AI 3D Generation Inputs

When you use Create3D.io, you may provide text prompts, uploaded images, multiview reference images, uploaded 3D files, model settings, texture preferences, mesh options, format choices, render settings, or other creative instructions. We process these inputs so that Create3D.io can generate, preview, modify, repair, convert, texture, render, or export 3D assets.

Generated 3D Assets

We may store or process generated 3D models, previews, thumbnails, render images, animation previews, file exports, asset names, metadata, download records, and commercial license certificate metadata. This allows you to access your work, download assets, prove license status, troubleshoot generation problems, and use Create3D.io as an AI 3D asset workspace.

Payment and Billing Information

If you purchase a subscription, credit pack, annual plan, commercial license feature, or other paid service, we may receive payment status, plan name, transaction ID, invoice ID, subscription ID, renewal or cancellation status, refund status, tax-related metadata, and fraud-prevention information.

Create3D.io does not collect or store your full payment card number, card expiry date, or card security code (CVV/CVC) on its own servers. Full card details are entered with and processed by third-party payment providers.

Usage, Device, and Log Data

We may collect IP address, browser type, device type, operating system, referring page, pages visited, feature usage, file upload events, generation events, error logs, crash reports, security logs, and performance data. We use this data to operate Create3D.io, improve product quality, prevent abuse, debug errors, secure the service, and understand how users interact with our AI 3D tools.

Support Communications

If you contact us, we may collect your email address, support messages, screenshots, attachments, account details, order references, and issue history. We use this information to answer your questions, investigate bugs, resolve billing or account issues, and improve Create3D.io.

Marketing Preferences

Where permitted, we may collect email preferences, campaign interactions, product update preferences, and opt-out status. You can unsubscribe from marketing emails at any time.

4 AI 3D Inputs, Uploaded Files, and Generated Assets

Create3D.io is built around AI-assisted 3D creation. To provide the service, we must process the creative materials you submit. For example:

• Text to 3D uses your text prompt to generate a 3D model.
• Image to 3D uses uploaded reference images to create a 3D asset.
• Multiview to 3D may use multiple images, such as front, side, back, and top views.
• 3D model tools may process uploaded GLB, OBJ, FBX, STL, PLY, USDZ, 3MF, or other supported file formats.

If you publish, share, or display an asset publicly through Create3D.io, certain related information may become visible to others, such as asset title, preview image, public link, prompt excerpt, file format, or creator profile information, depending on the feature.

Create3D.io may use trusted cloud infrastructure, AI model providers, storage providers, rendering systems, queue systems, and file processing services to generate and deliver 3D assets. These providers process your inputs and outputs only as needed to provide, secure, maintain, and improve the Services.

We do not sell your prompts, uploaded files, or generated 3D assets. Where user content is used to improve quality, safety, or performance, we do so only as permitted by applicable law, platform settings, user controls, and our agreements with service providers. You may contact [email protected] if you have questions about how your content is handled.

5 How We Use Information

Create3D.io uses information to:

• Provide, operate, and improve our AI 3D model generator and 3D tools.
• Create 3D models, textures, previews, renders, animations, file exports, and downloadable assets.
• Manage accounts, subscriptions, credits, billing status, invoices, renewals, cancellations, refunds, and commercial license records.
• Store and display user assets where the product allows asset history or downloads.
• Maintain platform security, prevent fraud, stop abuse, detect suspicious activity, and protect service availability.
• Respond to support requests, investigate technical problems, and communicate service-related updates.
• Analyze product usage, test new features, improve page performance, and make Create3D.io easier to use.
• Comply with legal, tax, accounting, payment, sanctions, consumer protection, and dispute resolution obligations.
• Send product updates or marketing messages where permitted by law, and honor unsubscribe or opt-out requests.

6 Automated Processing and AI Features

Create3D.io uses automated systems and machine-learning models to generate 3D content from your inputs. These automated systems are core to how our AI 3D model generator works.

We may also use automated tools for security, abuse detection, fraud prevention, payment risk review, file processing, queue management, and system performance monitoring.

Create3D.io does not use automated systems to make decisions that produce legal or similarly significant effects about you without appropriate human involvement. If applicable law gives you rights related to automated decision-making, you may contact us to request information or review.

7 Legal Bases for EEA, UK, and Similar Privacy Laws

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we rely on the following legal bases:

• Contract: to create your account, provide AI 3D generation features, deliver downloads, manage subscriptions, and respond to support requests.
• Legitimate Interests: to secure the service, prevent fraud, analyze usage, improve product performance, debug errors, maintain business operations, and protect our rights, while considering your privacy interests.
• Consent: for optional cookies, certain marketing communications, or other processing where consent is required. You may withdraw consent at any time.
• Legal Obligation: to comply with tax, accounting, billing, consumer protection, sanctions, payment network, and regulatory requirements.

8 How We Share Information

Create3D.io does not sell your personal information. We may share information with trusted service providers and partners when necessary to operate the Services, including:

• AI infrastructure and model providers that help process prompts, images, files, and generated 3D outputs.
• Cloud hosting, storage, CDN, rendering, queue, and compute providers that help deliver Create3D.io.
• Payment processors that handle card payments, subscriptions, invoices, refunds, chargebacks, tax calculations, and fraud checks.
• Analytics, performance, and security providers that help us understand usage, protect the platform, and diagnose errors.
• Email, login, support, and communication providers that help us send account messages, service notices, and support replies.
• Professional advisers, legal authorities, regulators, or law enforcement where required by law or necessary to protect rights, safety, users, or the integrity of the service.
• Business-transfer recipients if Create3D.io is involved in a merger, acquisition, financing, restructuring, or sale of assets.

We require service providers to protect personal information, to act only on our instructions where they process data on our behalf, and to use it only for the purposes for which it was shared.

9 Payments, Subscriptions, Refunds, and Commercial Licenses

Create3D.io uses third-party payment providers to process subscriptions, plan upgrades, renewals, credit purchases, invoices, refunds, taxes, fraud checks, and chargebacks. These payment providers are independent controllers of the card data they collect and maintain industry-standard payment security, including PCI-DSS compliance.

Create3D.io may store payment status, plan type, subscription ID, invoice reference, transaction metadata, refund status, renewal or cancellation status, and entitlement records so that we can provide paid features, support billing inquiries, investigate and respond to chargebacks, prevent fraud, and meet legal obligations.

If your plan includes commercial use rights or downloadable commercial license certificates, we may store records such as your account email, asset ID, generation date, plan status, license certificate ID, and related metadata. This helps verify your rights and provide proof of authorization.

For details about plans, renewals, cancellations, and refund eligibility, please review the Create3D.io Pricing, Terms of Service, and Refund Policy pages.

10 Cookies, Local Storage, and Analytics

Create3D.io uses cookies, local storage, pixels, and similar technologies to keep users signed in, remember preferences, secure the website, measure performance, understand product usage, and improve our AI 3D tools.

Some cookies are necessary for the website and account system to work. Others may be used for analytics, product improvement, or marketing where permitted by law.

You can usually control cookies through your browser settings. Where required, we provide cookie choices or consent tools. We also honor applicable opt-out requests and recognized privacy signals, such as Global Privacy Control (GPC), where legally required.

11 Data Retention

We keep information for as long as reasonably necessary to provide Create3D.io, maintain your account, store generated assets, process payments, provide downloads, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.

You may request deletion of your account by contacting [email protected]. Some records may still be retained where required or permitted by law, including invoices, tax and accounting records, payment records, chargeback records, security logs, abuse-prevention records, and commercial license certificates. For example, financial and tax records are typically retained for the period required by applicable tax and accounting laws after the relevant transaction.

Where product controls are available, you may delete certain generated assets or uploaded content directly from your account.

12 Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete certain personal information.
• Request a copy of your information (data portability).
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Appeal a privacy request decision where applicable law provides that right.

To make a privacy request, contact [email protected]. We may need to verify your identity before completing your request. If permitted by law, an authorized agent may submit a request on your behalf.

We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your privacy rights. EEA and UK users may also lodge a complaint with their local data protection authority, although we would appreciate the chance to address your concerns first.

13 California and U.S. State Privacy Notice

If you live in California or another U.S. state with similar privacy laws, such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, or other applicable jurisdictions, you may have additional privacy rights.

These may include the right to know, access, delete, correct, port, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

Create3D.io does not sell personal information. Create3D.io does not knowingly sell or share personal information of users under 16. We also do not use sensitive personal information for purposes unrelated to providing and securing the Services.

Categories of Personal Information We May Collect

If our practices change in a way that requires a "Do Not Sell or Share My Personal Information" link or similar mechanism, we will provide the required notice and choice.

14 International Data Transfers

Create3D.io is an online service and may use cloud infrastructure, AI processing providers, payment providers, and support tools located in the United States and other countries.

When personal information is transferred across borders, we use appropriate safeguards where required by law. These may include data processing agreements, Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement or Addendum, and other measures recognized by applicable law.

15 Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption of data in transit using industry-standard protocols (such as TLS/HTTPS), access controls, and ongoing monitoring.

However, no online service can guarantee absolute security. You should use a strong password, keep your login credentials confidential, avoid uploading sensitive personal information, and contact us immediately if you believe your account has been accessed without authorization.

If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities without undue delay where required by applicable law.

16 Children's Privacy

Create3D.io is intended for general audiences and is not directed to children under 13 in the United States or to children below the age of digital consent in their jurisdiction.

Users who make purchases must be old enough to enter into a binding contract under their local law or must have consent from a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to Create3D.io, please contact [email protected] so we can take appropriate action, including deletion where required.

17 Third-Party Links and Services

Create3D.io may link to or rely on third-party websites, payment providers, app stores, cloud services, AI infrastructure providers, analytics services, or support tools.

Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review third-party privacy policies before providing information to those services.

18 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date above and may provide additional notice where required by law, such as by email, website notice, or in-product message.

Your continued use of Create3D.io after an updated Privacy Policy becomes effective means you acknowledge the updated Policy.

19 Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: