1 Acceptance of Terms

Welcome to Create3D.io. These Terms of Service (“Terms”) form a legal agreement between you (“you,” “your,” or “user”) and Cloudvale LLC (“Company,” “Create3D.io,” “Create3D,” “we,” “us,” or “our”), a limited liability company registered in the State of Wyoming, United States.

By accessing or using Create3D.io, creating an account, purchasing a subscription, buying credits, creating a 3D model, uploading content, downloading a file, or using any related feature, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, and any additional rules shown at checkout or inside the Service.

If you use Create3D.io on behalf of a business, product team, design studio, game studio, school, agency, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” includes both you and that entity.

2 Definitions

“Service”

means the Create3D.io website, Create3D tools, AI 3D creation features, browser-based 3D asset workspace, software, user interface, documentation, and related services.

“User Content”

means prompts, written descriptions, uploaded images, multiview reference images, uploaded 3D files, model names, project names, support messages, and any other material you submit to the Service.

“Generated Assets”

means 3D models, meshes, textures, previews, thumbnails, renders, animations, exported files, and other outputs created, converted, repaired, enhanced, or processed through Create3D.

“Credits”

means usage units that may be consumed when you run AI generation, file conversion, rendering, repair, texture, animation, remeshing, or other processing tasks.

“Subscription”

means any recurring paid plan, including monthly and annual Create3D memberships.

3 Create3D Service Description

Create3D.io provides online tools for creating, previewing, improving, converting, and downloading 3D assets directly in the browser. Depending on your plan and feature availability, the Service may include:

• Text to 3D Creator — create 3D models from written prompts.
• Image to 3D Creator — create 3D assets from a single reference image.
• Multiview to 3D Creator — create 3D models from multiple views of the same object.
• AI 3D Texture Tools — generate, enhance, or apply textures to 3D models.
• 3D Model Converter — convert supported 3D file formats such as GLB, OBJ, FBX, STL, PLY, USDZ, and 3MF.
• 3D Model Repair and Remeshing Tools — improve geometry, topology, and usability for 3D assets.
• 3D Rendering, Animation, Segmentation, Texture Baking, and Volume Tools — support preview, measurement, presentation, optimization, and post-generation workflows.

Create3D.io is a software-as-a-service product. We may add, modify, rename, limit, test, suspend, or discontinue features, model versions, file formats, output settings, credit costs, download options, or plan benefits as the Service evolves.

4 Eligibility and Age Requirements

You must be at least 13 years old, or the higher minimum age required in your country, to use Create3D.io. If you are under the age of majority in your jurisdiction, you may use the Service only with the permission and supervision of a parent or legal guardian who agrees to these Terms.

Create3D.io is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

To make purchases, you must be legally able to enter into a binding contract and authorized to use the payment method you provide. You may not use Create3D.io if you are prohibited from receiving online services under applicable law, sanctions rules, export controls, payment-network rules, or these Terms.

5 Accounts and Security

Some Create3D features require an account. You agree to provide accurate, current, and complete information and to keep your login credentials secure.

You are responsible for all activity under your account, including prompts, uploaded images, uploaded 3D files, generated assets, downloads, credit usage, subscriptions, support requests, and commercial license activity.

You must promptly notify us if you believe your account has been accessed without authorization. We may suspend or restrict accounts that appear compromised, fraudulent, abusive, or in violation of these Terms.

6 Subscriptions, Billing, and Auto-Renewal

Create3D.io may offer free access, paid subscriptions, credit packs, monthly plans, annual plans, promotional offers, and other paid features. Prices, included credits, plan limits, renewal terms, generation costs, and feature availability are displayed on the pricing page, checkout page, website, or account dashboard before you complete a purchase.

Unless stated otherwise at checkout, prices do not include applicable taxes such as VAT, GST, sales tax, or similar charges. Taxes may be added based on your location, billing information, or legal requirements.

Auto-renewal authorization

Subscriptions renew automatically and continue until you cancel. When you purchase a Subscription, you authorize Create3D.io and our payment providers to securely store your payment method and to automatically charge it on a recurring basis — at the price and billing interval shown at checkout (for example, monthly or annually), plus applicable taxes — at the start of each billing period, until you cancel. The renewal price is the then-current price for your plan; where the renewal price differs from your initial price, we will disclose the renewal terms at checkout and, where required by law, provide advance notice.

Cancellation

You may cancel your Subscription at any time through your account settings, where available, or by contacting customer support at [email protected]. To avoid being charged for the next billing period, you should cancel before your current period renews. Cancellation stops future renewals but does not automatically refund amounts already charged unless required by law or permitted by our Refund Policy.

After cancellation, you may continue using paid features until the end of your current billing period, unless your account is suspended or terminated for a violation of these Terms.

Failed payments and price changes

If a payment fails, is declined, is reversed, or becomes past due, we may retry the charge, suspend paid features, reduce access, downgrade your account, remove plan benefits, or cancel the Subscription.

We may change pricing, credit allocations, plan limits, or feature availability on a prospective basis. Where required by law, we will provide notice of material price changes before they take effect, and where required we will obtain your consent before the change applies to your renewal.

7 Credits, Usage Costs, and Failed Tasks

Some Create3D features use Credits. Credit costs may vary depending on task type, model version, texture quality, geometry complexity, mesh type, file conversion, rendering settings, animation options, repair settings, remeshing settings, or other processing choices.

Estimated credit costs shown in the interface are intended to help you understand expected usage before submitting a creation or processing task.

If a task fails and no usable output is created, the Credits used for that failed task may be automatically returned or corrected by our system. Except where required by law or expressly stated by Create3D.io, Credits are not transferable, not redeemable for cash, and not refundable.

Subscription credits, bonus credits, promotional credits, and purchased credit packs may have different refill cycles, expiration periods, rollover rules, and usage restrictions, as described where they are offered.

8 Refunds, Cancellation, and Consumer Withdrawal Rights

Refund eligibility is governed by our Refund Policy, checkout disclosures, applicable consumer law, and the rules of the relevant payment provider. Where a refund is approved, it is generally issued to the original payment method used for the purchase.

Unless required by law or expressly stated otherwise, fees for the current billing period, used Credits, completed generation tasks, successfully created 3D models, downloaded files, commercial license benefits, and completed digital services are generally non-refundable.

EU, UK, EEA, and similar consumer rights

If you are a consumer in the European Union, United Kingdom, EEA, or another jurisdiction that provides a statutory cooling-off period, you may have the right to withdraw from a purchase within 14 days.

However, for digital content and digital services supplied immediately, you expressly request and consent that Create3D may begin performance during the withdrawal period, and you acknowledge that once you start using the Service, create a 3D asset, consume Credits, or download digital content, you may lose your right of withdrawal to the extent permitted by law.

Refunds, chargebacks, and license effects

If a payment is refunded, disputed, charged back, reversed, or found fraudulent, any related paid benefits may be removed. This may include paid downloads, subscription access, Credits, and commercial usage rights connected to the affected payment.

If a commercial license was granted based on a refunded or reversed payment, that commercial license may become invalid, and you must stop using the affected asset commercially unless you obtain a valid paid license again.

9 Commercial License and Asset Usage Rights

Create3D.io may provide different usage rights depending on your plan, payment status, and the feature used. Detailed commercial terms are set out in our Commercial License.

Commercial rights are conditional on valid payment, lawful use, no refund or chargeback, compliance with these Terms, and your ownership of or permission to use all uploaded inputs and reference materials.

Commercial rights do not grant you rights to third-party trademarks, copyrighted characters, celebrity likenesses, brand logos, patented designs, product designs, protected trade dress, or other intellectual property that you do not own or have permission to use.

10 User Content, Uploaded Files, and Generated Assets

You retain the rights you already have in your User Content.

By submitting User Content to Create3D.io, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transform, reproduce, display, transmit, and use User Content and Generated Assets as needed to provide, operate, secure, troubleshoot, support, and improve the Service.

You are responsible for ensuring that you have all rights, permissions, licenses, and consents needed to upload User Content and use Generated Assets.

Create3D.io does not guarantee that any AI-generated output is unique, original, copyrightable, non-infringing, trademark-free, patent-free, or suitable for a specific commercial use. Because generative AI systems may produce similar results for similar prompts or inputs, different users may receive outputs that resemble each other.

11 Feedback

If you submit suggestions, ideas, feedback, bug reports, feature requests, or improvement proposals, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without compensation or obligation to you.

12 Prohibited Uses

You agree not to use Create3D.io, Create3D, Generated Assets, or any related tool for unlawful, harmful, abusive, deceptive, infringing, or high-risk purposes. Prohibited uses include:

• Violating any law, regulation, sanctions rule, export control, court order, payment-network rule, or third-party right.
• Uploading or generating content that infringes copyrights, trademarks, patents, trade secrets, publicity rights, privacy rights, design rights, or other intellectual property rights.
• Creating counterfeit goods, fake branded products, unauthorized replicas, or assets that impersonate brands, people, companies, governments, or official documents.
• Creating or facilitating weapons, firearm parts, explosives, regulated devices, dangerous materials, or instructions for physical harm, including 3D-printable weapon components.
• Generating pornography, sexually explicit content, content sexualizing minors, child sexual abuse material, non-consensual intimate imagery, or other prohibited adult content.
• Promoting harassment, threats, hate, violence, terrorism, extremism, self-harm, abuse, doxxing, or discrimination.
• Uploading malware, bypassing security systems, scraping, reverse engineering, overloading infrastructure, automating abuse, or interfering with the Service.
• Using the Service for fraud, phishing, fake reviews, hidden pricing, deceptive subscription practices, chargeback abuse, identity theft, or payment abuse.
• Using outputs in regulated medical, legal, financial, aerospace, military, engineering, or safety-critical contexts without qualified professional review.
• Treating AI-created 3D assets as final manufacturing, engineering, medical, or compliance-certified files without independent inspection and validation.

We may remove content, block downloads, restrict Credits, withhold commercial license certificates, suspend accounts, or report activity to authorities if we believe a violation has occurred.

13 AI Output Limitations and Quality

Create3D uses artificial intelligence systems and third-party infrastructure. Outputs may be imperfect, incomplete, unexpected, distorted, non-manifold, inaccurate, low-quality, or unsuitable for your intended use.

Results may depend on prompt quality, image clarity, reference consistency, model version, geometry settings, texture settings, mesh type, server load, and third-party model behavior.

You are responsible for reviewing, testing, repairing, validating, and approving any Generated Asset before using it in games, 3D printing, AR/VR, e-commerce, animation, manufacturing, client projects, public distribution, or commercial products.

Generated Assets are provided for creative, design, preview, and workflow purposes. They are not certified for safety-critical, medical, regulated, engineering, or manufacturing use.

14 Intellectual Property and Copyright Complaints

Create3D.io, Create3D, Cloudvale LLC, our website design, interface, brand elements, software, model orchestration, documentation, credit system, icons, logos, workflows, and Service content are protected by intellectual property and other laws.

Except for the rights expressly granted in these Terms, we reserve all rights in and to the Service. You may not copy, modify, distribute, resell, frame, scrape, reverse engineer, or create competing services using Create3D.io content, interface, software, APIs, or systems, except where allowed by law or with our written permission.

Copyright complaints

We respect intellectual property rights and respond to valid notices of alleged infringement consistent with the U.S. Digital Millennium Copyright Act (DMCA) and other applicable laws. If you believe content on Create3D.io infringes your copyright, please send a written notice to [email protected] including:

• Your name and contact information.
• Identification of the copyrighted work.
• Identification of the allegedly infringing material and where it appears.
• A statement that you have a good-faith belief that the use is unauthorized.
• A statement, under penalty of perjury, that your notice is accurate and that you are the rights holder or authorized to act for the rights holder.
• Your physical or electronic signature.

We may remove or disable access to allegedly infringing material and may terminate repeat infringers.

15 Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy.

By using Create3D.io, you acknowledge that account data, prompts, uploaded images, uploaded 3D files, generated assets, logs, payment metadata, and support communications may be processed as described in the Privacy Policy.

We process personal data in accordance with applicable data protection laws, which may include the EU/UK GDPR and the California Consumer Privacy Act, where applicable. To exercise privacy rights, contact us at [email protected].

16 Payment Platform, Sanctions, and Compliance Requirements

You may not use Create3D.io in any way that violates payment provider policies, card network rules, sanctions laws, export controls, consumer protection rules, or platform compliance requirements.

This includes activities involving sanctioned jurisdictions, sanctioned persons, illegal goods, prohibited adult content, gambling, regulated weapons, counterfeit goods, deceptive subscription practices, fraud, or other prohibited or restricted business activities.

To comply with fraud-prevention, payment, sanctions, and legal obligations, we may request additional information, verify transactions, block purchases, cancel Subscriptions, suspend accounts, restrict downloads, or deny access to paid features.

17 Third-Party Services

Create3D.io may rely on third-party AI models, cloud hosting providers, storage systems, payment processors, email tools, analytics providers, file conversion tools, rendering infrastructure, and other service providers.

Your use of third-party services may be subject to their own terms and policies. We are not responsible for third-party outages, delays, model behavior, API changes, payment failures, conversion issues, or feature restrictions outside our reasonable control.

18 Availability, Changes, and Beta Features

We aim to provide reliable access to Create3D, but the Service may be unavailable, delayed, limited, or interrupted due to maintenance, server load, network problems, security events, third-party provider issues, or model-provider changes.

Some features may be experimental, beta, preview, or limited-release features. Beta features may produce unexpected results, may not be available to all users, and may be changed or removed at any time.

19 Suspension and Termination

We may suspend or terminate your account, remove content, revoke Credits, block downloads, invalidate commercial licenses, or limit access if we reasonably believe that you violated these Terms, abused the Service, infringed rights, created legal risk, engaged in fraud, or harmed Create3D.io, other users, payment providers, or third parties.

You may stop using the Service at any time.

Sections that by their nature should survive termination will continue to apply, including payment obligations, license restrictions, intellectual property rules, prohibited uses, disclaimers, limitations of liability, indemnification, and dispute terms.

20 Disclaimers

Create3D.io is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, accuracy, uniqueness, commercial suitability, 3D printability, manufacturing suitability, or compatibility with specific software, hardware, printers, game engines, AR/VR platforms, e-commerce systems, marketplace requirements, or production workflows.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

21 Limitation of Liability

To the maximum extent permitted by law, Cloudvale LLC and Create3D.io will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, business, goodwill, production losses, failed prints, manufacturing errors, client claims, or third-party claims arising from your use of the Service.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service is limited to the greater of:

• the amount you paid to Create3D.io for the Service giving rise to the claim during the three months before the event giving rise to liability; or
• USD $50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

22 Indemnification

You agree to defend, indemnify, and hold harmless Cloudvale LLC, Create3D.io, and our officers, employees, contractors, service providers, and affiliates from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:

• your User Content;
• your Generated Assets;
• your commercial use of outputs;
• your violation of these Terms;
• your violation of law;
• your infringement of third-party rights;
• payment disputes or chargebacks;
• misuse of the Service.

23 Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and, where applicable, the laws of the state in which Cloudvale LLC is organized, without regard to conflict-of-law rules.

If you are a consumer, you may also benefit from mandatory protections under the law of your country of residence. Nothing in these Terms limits rights that cannot be waived under applicable law.

Informal resolution first

Before filing a claim, you agree to contact us at [email protected] and work with us in good faith for at least 30 days to resolve the issue informally.

Arbitration and class-action waiver

To the extent permitted by applicable law, disputes that are not resolved informally will be resolved by binding individual arbitration rather than in court. You and Cloudvale LLC waive the right to a jury trial and the right to participate in a class or representative action.

This provision does not apply where prohibited by law. You may still bring qualifying claims in small-claims court. Consumers in the EU, UK, or other jurisdictions with mandatory protections retain rights that cannot be waived.

24 General Provisions

Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, Commercial License terms, and checkout disclosures, form the entire agreement between you and us regarding Create3D.io.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision is not a waiver of that provision or any other right.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or business transfer.

Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including outages, natural disasters, war, labor disputes, government actions, payment-provider issues, or third-party service failures.

No third-party beneficiaries. These Terms do not create rights for any third party except as expressly stated.

Electronic communications. You consent to receive communications from us electronically, including by email, website notice, or account dashboard. Electronic notices satisfy any legal requirement that communications be in writing.

Language. These Terms are written in English. Any translation is provided for convenience only. If there is a conflict, the English version governs.

25 Changes to These Terms

We may update these Terms from time to time. If changes are material, we may provide notice through the website, email, or your account dashboard, and we will update the “Last Updated” date.

Your continued use of Create3D.io after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

26 Contact Us

If you have questions about these Terms of Service, please contact us: